We value your patronage and always work to ensure your satisfaction. If you have any issues or concerns about your order reach out to us and we will be more than happy to help solve your issue. Everything in the photos are included in the listing. If something is not in the photo it isn’t included. If you have any questions about what comes with the listing, please ask. Item Condition: Grade E. Grade A: Item Is New In The Box. This Item Is Brand New In Its Original Box/Packaging And Is Fully Functional. Grade A/B: Item Is New Open Box. This Item Is New But Box is Either Open Or It Does Not Have Its Original Box/Packaging And Item Is Fully Functional. Grade B: Item Is New Open Box. This Item Is New But Does Not Have Its Original Box/Packaging And Item Is Fully Functional. Item May Have Been A Floor/Display Model So It Might Have Minor Scuffs/Scratches. Grade C: Item Is Used And Fully Functional. Signs Of Use Is Expected Such As Scuffs/Scratches And/Or Chips/Dents But Will Be In Good Working Order. Grade D: Item Is Used And Fully Functional. Heavy Signs Of Use Is Expected Such As Scuffs/Scratches And/Or Chips/Dents But Will Be In Good Working Order. Grade E: Item Is For Parts/Repair Only And Is Most Likely Not Working.